Stop Losing Leads: How Cone CRM Transforms Dealership Follow-Ups

Let’s be honest: lead follow-up at most dealerships is… a beautiful mess.

Leads pour in from your website, Facebook, Messenger, WhatsApp, third-party sites, walk-ins—maybe even Kevin’s cousin, who filled out a form but forgot to leave a phone number.

Sound familiar?

Meanwhile, your team is juggling paperwork, test drives, and six open Chrome tabs. That hot lead from 10 minutes ago? They’ve already bought a car from the dealership down the street—the one that replied first.

The Cold Truth (With a Warm Opportunity)

Let’s talk numbers:

• 78% of buyers go with the first dealership to follow up. (AutoLeadStar)
• Only 27% of Canadian dealerships respond to leads within the first hour. (Canadian Auto World)
• 35% of online leads never get a follow-up at all.

That’s not just a missed sale—it’s revenue disappearing in real time.

Why Does This Keep Happening?

It’s not because your salespeople are lazy. It’s because they’re human—and humans have limits.

They’re busy with:

• Test drives
• Walk-ins
• Phone calls
• Lunch breaks
• That “just browsing” customer with 43 questions

Leads stack up across platforms, and no one can reply instantly everywhere, every time.

Until now.

Meet Cone: Your AI-Powered Follow-Up Machine

Cone is built for dealerships tired of dropped leads, missed messages, and trying to do it all.

We didn’t just make another CRM. We built an AI-powered sales assistant that actively helps you sell—not just “manage” leads.

1. No Lead Left Behind

Every lead—no matter where it comes from—is instantly engaged by Cone’s AI assistant.

It sends a personalized email or SMS, keeps the conversation alive, and can even book appointments while your team is busy with other customers.

Your sales team gets the credit. The AI quietly does the heavy lifting.

2. Omnichannel AI Chat That’s Everywhere

While most CRMs wait for you to act, Cone’s AI is already chatting with leads on:

• Your website
• Facebook Messenger
• WhatsApp
• Even your phone line

It can:

• Answer calls
• Chat live with customers
• Book test drives or service appointments
• Transfer calls to the right person
• Do it all 24/7—even on Sundays or snow days

It’s like adding a full support team… without needing more desks.

3. Smarter Sales Reps, No Extra Training

Cone doesn’t just automate—it coaches.

“Hey Jordan, that lead from Mississauga just looked at the blue Silverado again. Might be a good time to call.”

Your reps get real-time nudges and priorities so they focus on the right leads at the right time—without guesswork.

4. Follow-Up That Feels Human (Because It Is)

Forget stiff, robotic autoresponders.

Cone’s AI messages are warm, friendly, and sound like your best salesperson on their best day. That’s why leads actually reply—even if they first contacted you at 11:42 PM.

Dealerships Using Cone See:

• Instant response times
• More appointments booked
• Fewer ghosted leads
• More deals closed
• Sales teams that are happier and less stressed
  

It’s like giving your dealership a caffeine shot—minus the crash.

You’re Not Bad at Follow-Up. You’re Just Not Using Cone (Yet).

Cone makes follow-up automatic, intelligent, and easy.

Your team gets the credit.
Your leads get the attention they deserve.
Your competition? Still replying manually… on Monday morning.

Book a demo and see how Cone turns cold leads into closed deals—with no stress, no missed messages, and no “Oops, I forgot to call that guy.”